Frequently Asked Questions
Everything you need to know about our eco-friendly memorial solutions.
How does The Living Urn system work?
The Living Urn is a patented bio-urn and planting system designed to grow a beautiful memory tree, plant, or flowers from the cremated remains of a loved one or pet. It includes a biodegradable urn, premium soil additives, and specialized mulch to ensure a successful growth process.
Can I use any type of tree with the urn?
Yes, our system is compatible with most tree saplings, flowers, or shrubs. We offer a wide variety of tree vouchers tailored to your specific hardiness zone to ensure the best chance of thriving in your local climate.
How long does shipping take for memorial orders?
Orders for urn systems typically ship within 1-2 business days. If your order includes a tree voucher, the tree will be shipped separately at the optimal planting time for your specific geographic region.
Is the urn 100% biodegradable?
Absolutely. Our urns are handcrafted from recycled plant-derived materials using only heat and water, making them completely sustainable and environmentally friendly.
What is your return policy?
We offer a 30-day return policy for unused and unopened urn systems. Due to the nature of live plants, tree saplings are covered by a specific replacement guarantee if they do not arrive in healthy condition.
Can I store the ashes in the urn for a long period before planting?
Yes, the Bio-Urn shell is durable and can be kept in a cool, dry place for as long as needed until you are ready to perform the planting ceremony.