Returns & Exchanges
At The Living Urn, we stand behind the quality of our memorial products and want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Contact our customer support team via email or phone within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused urn and any included components in their original shipping materials to prevent damage during transit.
Ship the Item
Affix the provided return label or ship the package to our distribution center using a trackable shipping method to ensure safe delivery.
Receive Your Refund
Once our team inspects the returned item and confirms it is in original condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing